false [{"type":"Block","label":"start","items":[{"cardType":"list","cardLength":1,"type":"For","match":"rating","cases":{"promoter":[{"cardType":"list","cardLength":3,"type":"Say","value":"{answer}! That's great! What was the main reason for your score?"},{"type":"ReceiveOption","param":"topic","options":[{"key":"Ease of use","value":"Ease of use"},{"key":"Range","value":"Range"},{"key":"Quality of service","value":"Quality of service"},{"key":"Our communication","value":"Our communication"},{"key":"Helpfulness of staff","value":"Helpfulness of staff"},{"key":"Something else","value":"Something else"}],"randomizeOrder":false,"multiSelect":true},{"type":"For","match":"topic","cases":[]}],"default":[{"cardType":"list","cardLength":3,"type":"Say","value":"What was the main reason for your score?"},{"type":"ReceiveOption","param":"topic","options":[{"key":"Ease of use","value":"Ease of use"},{"key":"Collections","value":"Collections"},{"key":"Service quality","value":"Service quality"},{"key":"Helpfulness of staff","value":"Helpfulness of staff"},{"key":"Facilities","value":"Facilities"},{"key":"Something else","value":"Something else"}],"randomizeOrder":false,"multiSelect":true},{"type":"For","match":"topic","cases":[]}]}},{"cardType":"question","cardLength":2,"type":"Say","value":"Thanks for your feedback. \nCan you tell us one thing you would change to make our library better?"},{"type":"ReceiveText","param":"comment"},{"cardType":"list","cardLength":3,"type":"Say","value":"If we had some questions about your feedback, would you be OK if we called you to discuss further?"},{"type":"ReceiveOption","param":"ok_to_call","options":[{"key":"okcall","value":"Sure, happy to discuss further if needed","ogKey":"okcall"},{"key":"nocall","value":"No thanks, I have said all I want to","ogKey":"nocall"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"ok_to_call","cases":[]},{"cardType":"contact_lookup","cardLength":2,"type":"Say","value":"What is your name and best contact number?","extraOption":"email"},{"type":"ReceiveText","param":"contact_lookup","extraOption":"email"},{"cardType":"question","cardLength":1,"type":"For","match":"ok_to_call","cases":{"okcall":[{"cardType":"question","cardLength":2,"type":"Say","value":"What is your name and best contact number?"},{"type":"ReceiveText","param":"contact"}]}},{"cardType":"nps","cardLength":3,"type":"Say","value":"Last question, based on your recent experience, how likely is it that you would recommend our libraries to a friend or colleague?"},{"type":"ReceiveOption","param":"nps_nps","options":[{"key":"0","value":"0"},{"key":"1","value":"1"},{"key":"2","value":"2"},{"key":"3","value":"3"},{"key":"4","value":"4"},{"key":"5","value":"5"},{"key":"6","value":"6"},{"key":"7","value":"7"},{"key":"8","value":"8"},{"key":"9","value":"9"},{"key":"10","value":"10"}],"randomizeOrder":false,"multiSelect":false},{"type":"For","match":"nps_nps","cases":[]}]},{"type":"Block","label":"finish","items":[{"cardType":"message","cardLength":1,"type":"For","match":"rating","cases":{"promoter":[{"cardType":"message","cardLength":1,"type":"Say","value":"Thanks so much! We love to hear what we're doing right, so we can make sure we keep doing that for you.\n\n[Visit our website.](https:\/\/www.fndc.govt.nz\/Home)"}],"default":[{"cardType":"message","cardLength":1,"type":"Say","value":"Thanks for your feedback. We love to hear from you, and are always looking to better your libraries and improve our service to you.\n\n[Visit our website.](https:\/\/www.fndc.govt.nz\/Home)"}]}}]}] [{"key":5,"value":"Very Satisfied"},{"key":4,"value":"Satisfied"},{"key":3,"value":"Neutral"},{"key":2,"value":"Unsatisfied"},{"key":1,"value":"Very Unsatisfied"}] {"referrerUrl":"https:\/\/asknicely.com\/customer-referral\/?company=Far_North_District_Council&utm_source=survey&utm_content=far_north_district_council&version=cxui&utm_campaign=ansurvey_referral","nobranding":false,"slug":"2gsvlyv4lk75","logo":"\/client\/farnorthdistrictcouncil\/logo\/logo_8.jpeg","avatar":"\/client\/farnorthdistrictcouncil\/avatar\/avatar_1611102996.9073.png","answer":3,"rating":"none","inapp":false,"name":"","firstname":"","isFiveScore":true,"questionType":"csat","template":"8","version":19,"reviewlink":"https:\/\/farnorthdistrictcouncil.asknice.ly\/review\/2gsvlyv4lk75","disableConfetti":false,"labelLeft":"0 - Not likely","labelRight":"10 - Very likely","conversationSlug":"2swl1325bzvh"} "6Lcj_LAaAAAAANe-IOBMq-mpjtpwJB2Fbqbcnqaz" true false null true